Streamlining Operations Across 12 Care Homes
How Sunshine Care Homes Group reduced administrative burden by 65% and achieved 98% compliance across all locations.
Organization Overview
The Challenge
Sunshine Care Homes Group was struggling with managing paperwork and compliance across their 12 residential care facilities. Each location was using different systems and paper-based processes, creating several critical issues:
- Inconsistent Documentation: Each home had different approaches to record-keeping, making it impossible to maintain consistent standards.
- Compliance Challenges: Manual tracking of regulatory requirements led to missed deadlines and compliance gaps.
- Staff Overwhelm: Care workers were spending up to 40% of their time on administrative tasks instead of direct care.
- Reporting Difficulties: Generating reports for management and regulators was time-consuming and error-prone.
The Solution
Sunshine Care Homes Group implemented CM-Plus across all 12 locations with a phased rollout approach. The solution included:
Centralized System
Single platform for all 12 homes with standardized processes and forms.
Mobile-First Design
Care workers can complete forms and access information on tablets and phones.
Automated Compliance
Built-in compliance tracking with automated reminders and alerts.
Real-time Reporting
Instant access to reports and analytics across all locations.
Staff Training Program
Comprehensive training and ongoing support for all staff members.
Data Migration
Seamless transfer of existing resident records and historical data.
The Results
Care workers now spend 65% less time on paperwork, allowing more direct care time.
Achieved 98% compliance rate in CQC inspections across all locations.
Staff report significantly reduced stress and improved job satisfaction.
"CM-Plus has transformed how we operate. Our care workers can focus on what they do best - caring for our residents - instead of drowning in paperwork. The consistency across all our homes has improved both our compliance and the quality of care we provide."
Implementation Timeline
Assessment & Planning
Comprehensive needs assessment and system design for all 12 locations.
Pilot Implementation
Rolled out to 2 pilot homes with intensive support and feedback collection.
Phased Rollout
Gradual implementation across remaining 10 homes with lessons learned.
Training & Optimization
Comprehensive staff training and system optimization based on usage patterns.
Ready to Transform Your Care Organization?
See how CM-Plus can help you achieve similar results. Book a demo to discover how we can streamline your operations and improve care quality.