Improving Home Care Coordination
How Haven Domiciliary Services improved visit efficiency by 45% and achieved 92% family satisfaction with real-time care coordination.
Organization Overview
The Challenge
Haven Domiciliary Services was struggling to coordinate care across their service area, managing care plans for over 200 service users with manual systems. This created significant operational challenges:
- Inefficient Scheduling: Manual scheduling resulted in excessive travel time and missed appointments, reducing care quality.
- Delayed Documentation: Care workers were completing visit records hours or days after visits, leading to inaccuracies.
- Poor Family Communication: Families had limited visibility into their loved ones' care and progress.
- Compliance Gaps: Paper-based systems made it difficult to track compliance and maintain consistent care standards.
The Solution
Haven Domiciliary Services implemented CM-Plus with a focus on mobile accessibility and real-time coordination. The comprehensive solution included:
Mobile-First Platform
Care workers access schedules, care plans, and documentation tools on their phones.
Intelligent Scheduling
Automated scheduling optimizes routes and minimizes travel time between visits.
Real-Time Documentation
Visit notes and care observations are recorded immediately during visits.
Family Portal
Families receive real-time updates and can communicate with care teams.
Care Plan Management
Dynamic care plans that update based on changing needs and conditions.
Quality Monitoring
Automated quality checks and compliance monitoring across all visits.
The Results
Optimized scheduling reduced travel time and increased care quality.
Real-time mobile forms eliminated documentation errors and delays.
Families report high satisfaction with communication and care quality.
Key Features in Action
Mobile Care Documentation
Care workers complete visit documentation in real-time using their phones, capturing photos, notes, and vital signs during each visit.
- • Offline capability for areas with poor signal
- • Photo documentation for visual care records
- • Voice-to-text for quick note-taking
- • Automatic timestamp and location tracking
Family Communication Portal
Families receive automated updates after each visit and can communicate directly with care coordinators through the secure portal.
- • Real-time visit notifications
- • Care plan progress updates
- • Direct messaging with care teams
- • Access to care reports and documentation
"The real-time updates and mobile accessibility have been game-changers. We can provide better care and families feel more connected to their loved ones' care. Our staff are happier, and our service users are receiving more consistent, high-quality care."
Transform Your Home Care Service
Discover how CM-Plus can help you improve efficiency, enhance family communication, and deliver better care outcomes for your service users.